We understand that this is a time of great uncertainty and want you all to know that we are constantly monitoring guidelines provided by the UK Government and Public Health England so that we continue to react in an informed, thoughtful and appropriate manner.

Brickslips.co.uk is a brand built on love and care, all of our team have been working round the clock to make sure we do the right thing for our people our business and our customers

Frequently Asked Questions

Can I still place orders with brickslips.co.uk?

Absolutely. We have never needed your support more than now, so every order will make a huge difference in our ability to be able to continue to operate safely.

As part of the online marketplace we are working closely with our logistics partners to give our customers as uninterrupted access to our products as possible.

How will you protect customers, Partners and your team at this time?

Our people are our number one asset so the health and safety of our supply and logistics chain, customers and team is our number one priority. We are actively monitoring the fast-moving changes in the UK and worldwide, and are working closely with all involved in our process to:

• Provide them with clear steer to help prevent the spread of infection, in accordance with the preventative guidance from Public Health England
• Help them to understand the various measures announced by the Government to support small businesses

We are where operationally possible working from home and our customers will continue to be provided with the very best customer care.

What is brickslips.co.uk doing to ensure that Coronavirus is not spread via the products we are selling?

There is no evidence at this current time to show that the Coronavirus can be spread via products.

We are working tirelessly to help prevent the spread of infection and will inform all staff, suppliers and customers of any changes the government make on best practice.

Is it safe to receive orders from your brickslips.co.uk ?

Public Health England has advised that people receiving orders are not at risk of contracting the coronavirus. We will continue to closely monitor all government and Public Health England advice on this matter and will immediately inform our customers of any changes.

Will my order still be delivered in time?

Our business and the delivery companies we work with, such as Royal Mail, UK Mail and Palletways are doing all they can to meet every delivery date.

We are working with them to ensure deliveries are completed successfully in a safe way.

Details will always be correct at the time of dispatching your order but there may be some instances of late order arrivals due to circumstances outside of our control.

We ask for your understanding and patience at this unprecedented time – and know that by doing so you are truly supporting a great business.

What is the returns policy? How can I return an order if I am unable to do so due to self-isolation?

Our returns policy can be found here. If you are unable to return an order due to the current circumstances surrounding COVID-19, please get in touch with our Customer Service team here.

How is the brickslips.co.uk team now operating?

Where operationally possible we are working from home or in isolated offices.

We are aware how tough this situation is both for small businesses, and the rest of the world in general, and will keep doing all we can to help.

Thank you for your continued support.