Terms and conditions of use

Last Updated: 10/11/2025

This page (together with the documents referred to on it) tells you the terms and conditions on which we supply any of the products (Products) listed on our website www.brickslips.co.uk (our site) to you. Please read these terms and conditions carefully before ordering any Products from our site. You should understand that by ordering any of our Products, you agree to be bound by these terms and conditions.

Please print a copy of these terms and conditions for future reference.

1. INFORMATION ABOUT US

1.1 www.brickslips.co.uk is a site operated by Kayser (UK) Limited (we). We are registered in England and Wales under company number 04431835, with our registered office as Kayser (UK) Limited, Pilkington Road, Kirk Sandall Industrial Estate, Doncaster, South Yorkshire, DN3 1BZ.

1.2 Data Protection: We value your privacy. How we use your personal data is set out in our Privacy Policy, which forms part of these terms.

2. YOUR STATUS & ORDERING

2.1 By placing an order through our site, you warrant that:

(a) You are legally capable of entering into binding contracts;

(b) You are resident in the UK; and

(c) You are accessing our site from the UK.

2.2 Measurements & Quantities: It is your responsibility to ensure that the quantity of Products ordered is sufficient for your requirements.

(a) Any advice given by our staff regarding quantities or measurements is an estimate only and is not binding.

(b) We strongly recommend ordering 10% extra to allow for cuts, waste, and breakage during installation. We are not responsible for delays, colour variation in different batches, or extra delivery charges incurred if you order insufficient quantities.

3. HOW THE CONTRACT IS FORMED

3.1 After placing an order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product.

3.2 All orders are subject to acceptance by us. The contract between us (Contract) will only be formed when we dispatch your items.

3.3 The Contract will relate only to those Products we dispatch to you. We will not be obliged to supply any other Products which may have been part of your order until those Products become available to us for dispatch.

4. CONSUMER RIGHTS (HOMEOWNERS & PRIVATE INDIVIDUALS)

(This clause 4 applies ONLY if you are contracting as a consumer for personal, non-commercial use.)

4.1 Right to Cancel: Under the Consumer Contracts Regulations 2013, you have the right to cancel this contract within 14 days without giving any reason.

4.2 How to Cancel: To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement via email to sales@brickslips.co.uk.

4.3 Returning Goods: You must send back the goods without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation to us.

Cost of Return: You are liable for the cost of returning the goods. You must ensure goods are adequately protected for the return journey; if they are damaged in transit back to us, the value of the damage will be deducted from your refund.

4.4 Refunds: If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

4.5 Deductions: We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

4.6 Exceptions: You do not have a right to cancel or return:

(i) Custom-made goods (e.g., custom sizes, finishes, or specifications).

(ii) Liquids & Powders: Goods which are liable to deteriorate or expire rapidly. This explicitly includes Mortar, Cement, Grouts, and Adhesives. We do not accept returns for these under any circumstances.

5. TRADE & BUSINESS CUSTOMERS (B2B)

(This clause 5 applies ONLY if you are contracting as a business, sole trader, or for use in the course of your trade/profession.)

5.1 No Automatic Right to Return: The Consumer Contracts Regulations do not apply to B2B sales. We are not legally obliged to accept returns for “change of mind.”

5.2 Discretionary Returns: We may accept returns if notified within 14 working days of receipt, but this is entirely at our discretion.

5.3 Fees: If we agree to accept a return from a business customer:

– A 20% handling/restocking charge will apply.

– You are liable for the cost of all shipping, including the original outgoing delivery cost and the return journey.

– Refunds will be processed within 30 days of receipt of returned items.

6. AVAILABILITY AND DELIVERY

6.1 Lead Times: Standard shipments are subject to the lead time visible at checkout. Please note this can fluctuate in line with demand. If you require goods faster, we can usually accommodate this, but an additional shipping charge will apply.

6.2 Delivery Vehicles:

– Deliveries are made using rigid vehicles (18–28 tonnes) with a tail lift and onboard manual pallet truck.

– You must inform us prior to delivery if your address has restrictions on HGVs, weight limits, or specific loading hours.

6.3 Kerbside Delivery Only:

– Our deliveries are classed as Kerbside Deliveries. We and our delivery partners are not insured to enter your property.

– We will endeavour to deliver to the nearest hardstanding point. However, this may not be possible if you live in a block of flats, on a narrow/one-way street, or an area inaccessible to our vehicles.

6.4 Gravel Drives & Slopes:

– Gravel: Pallet trucks cannot operate on gravel, grass, or loose ground. They require a flat, smooth surface (tarmac or concrete).

– If you have a gravel drive, the driver may be unable to unload onto the drive and may leave the pallet on the nearest hardstanding (e.g., the road/kerb) for you to split and carry by hand. The driver is not obliged to help you carry goods.

6.5 Signatures:

– All deliveries require a signature. You must be present to sign.

– If nobody is present and the driver delivers without a signature, they will not be able to return to move the delivery later if it is in the wrong location.

6.6 Failed Delivery Charges: You agree to indemnify us for costs incurred due to failed delivery attempts. A redelivery charge and/or return haulage charge will apply if you are not present or if access is unsuitable.

7. RISK AND TITLE

7.1 The Products will be at your risk from the time of delivery.

7.2 Ownership of the Products will only pass to you when we receive full payment of all sums due.

8. PRICE AND PAYMENT

8.1 The price of any Products will be as quoted on our site. Prices exclude VAT.

8.2 Delivery Costs: Delivery costs are based on your location and the volume of products ordered. The cost is calculated at checkout, but you can estimate this using the delivery charge calculator on the shopping cart page.

8.3 Payment must be by credit, debit card, via Stripe or Paypal. We accept Visa, Mastercard, Visa Delta, Switch, Maestro and Amex (online only).

8.4 Price Promise: Any 'Price Match Guarantee' requires that:

(1) The product is identical;

(2) In stock at the alternative supplier;

(3) Freely available for delivery; and

(4) The comparison includes shipping charges.

9. DAMAGE, QUALITY CONTROL & VARIATIONS

9.1 Natural Variations:

(a) Natural Products: Brick slips and clay products are natural materials. Variation in shade, texture, and size is inherent. Goods supplied may differ slightly from samples. These variations are not defects.

(b) Batches: We recommend ordering all goods for a project in a single order to ensure they are supplied from the same batch.

9.2 Inspecting Goods:

– You must inspect the goods upon delivery.

– Damages: If goods are damaged, you must mark this on the driver’s paperwork and email us photographic evidence (goods in original packaging) as soon as possible.

– Breakages: We recommend ordering an additional 10% to cover installation waste. We will only supply replacements for transit damages exceeding 10% of the ordered amount.

9.3 Hidden Defects: If you discover a defect after delivery (not caused by you), notify us immediately. Do not install defective products. Installation constitutes acceptance.

10. OUR LIABILITY & INSTALLATION

10.1 We warrant to you that any Product purchased from us is of satisfactory quality.

10.2 Delivery Delays:

– Delivery dates are not guaranteed. We use third party nationwide haulage networks. Delays can occur due to factors outside our control (weather, traffic, road closures).

– We accept no liability for any consequential losses (e.g., lost wages, builder fees) you may incur due to late delivery.

10.3 Installation Advice (Best Practice):

– Best practice dictates that you should always have the materials on site before booking a tradesman.

– We strongly recommend you do not book installers until the goods have been received and checked. This reduces the risk of inconvenience should your shipment be delayed.

10.4 Suitability: You are responsible for ensuring the Products are suitable for your intended purpose and that your wall/substrate can support the weight.

10.5 Nothing in these terms excludes our liability for death or personal injury caused by our negligence.

11. EVENTS OUTSIDE OUR CONTROL

11.1 We will not be liable for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).

12. USER GENERATED CONTENT

12.1 If you send us photographs/videos of your project:

(a) You grant us a licence to use them on our website and in our marketing; and

(b) You warrant that you own the copyright.

13. GENERAL

13.1 Waiver: If we fail to insist upon strict performance, this does not constitute a waiver.

13.2 Severability: If any term is invalid, it will be severed from the remaining terms.

13.3 Entire Agreement: These terms constitute the entire agreement.

13.4 Law: Contracts are governed by English law and any dispute arising from or related to such Contracts shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.

14. NOTICES & CONTACT

All notices given by you to us must be given (by letter) to Kayser (UK) Limited (brickslips.co.uk), Pilkington Road, Kirk Sandall Industrial Estate, Doncaster, South Yorkshire, DN3 1BZ or (by email) to sales@brickslips.co.uk.

15. COMPLAINTS & DISPUTE RESOLUTION

15.1 We hope that you will be pleased with your purchase and our service. However, if you have a complaint, please contact us in the first instance at sales@brickslips.co.uk so that we can try to resolve the issue.

15.2 If we cannot resolve your complaint internally, we will inform you of this (a “deadlock” situation). At that stage, we will provide you with the name and website address of a certified Alternative Dispute Resolution (ADR) provider, as required by the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015. We are not currently obliged to submit to an ADR procedure and will confirm at the time of the dispute whether we intend to do so.