Brick Slips have become a favored material in both residential and commercial constructions, offering the aesthetic appeal of traditional bricks with a more convenient installation process.
However, as with any building material, there is a possibility, albeit small, of breakage during handling or transport so brick slip breakages and replacements are naturally a question we get asked about.
Prevention and Preparation
Understanding that breakages can occur, it is wise to be prepared. Industry experts suggest ordering an additional 5 to 10% of materials for any significant project to account for any unexpected issues.
Calculating the Extra Amount: 5-10% More
When ordering your brick slips, calculate the total square footage of your project and then add 5 to 10% more. This foresight ensures that you have enough brick slips to complete your project without delays, even if some pieces are broken.
The Replacement Process
In the rare event that you receive broken brick slips, the brick slip replacement process is straightforward and customer-focused.
Upon delivery the first step is to carefully inspect all materials upon arrival. If you discover any breakages, it is crucial to document them accurately. See blow for an example of how to check your brick slips upon delivery.
Any Brick Slip Breakages and Replacements that are needed are then easily spotted and you can address this with us directly.
How to Properly Document Breakages
Take clear photos of the broken slips and note any relevant details about the damage. This information will be indispensable when you contact our helpful customer service team
Reaching out to the sales and customer service team via email, attaching the photos and details of the breakages will aid with a prompt response and resolution!
What to Expect After Reporting an Issue
Upon reporting, the team will assess the situation and guide you through the replacement process, ensuring minimal disruption to your projects timeline.
We hope this article emphasises the importance of planning for contingencies when working with brick slips and assures customers of a supportive replacement process.
If you have any further questions, please reach out to our helpful customer service staff and they will be sure to assist you with your query.
