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Frequently Asked Questions
1. Do you deliver anywhere in the UK?
Yes, we delivery all our products anywhere in the UK.
2. How long will delivery be?
We aim to delivery all items that are in stock within 10-12 working days.
3. On the day of my delivery, what time will my order be delivered?
Deliveries can be any time between 7am – 6pm.
4. Do you offer a timed delivery service?
We do offer a timed delivery service, however you would need to contact us to discuss this. There is a charge for this service.
5. Can my order be delivered to a different address?
Online orders can be delivered to a different address.
Telephone order can be delivered to a different address once passing relevant security questions.
6. When I place my order I am being charged for delivery. Why is this?
In order for us to give our customers a transparent costing system most of our prices are plus a delivery charge. The reason for this is quite simply that the delivery cost is subject to which item is ordered and the delivery destination. You will find however, that even when priced this way with delivery added to your overall purchase, BrickSlips will still be very competitive.
7. Will I be contacted before delivery?
If your item is on our standard delivery system then a member of the delivery team will contact you informing you of the delivery date. If this delivery date is not acceptable then let them know to arrange another more suitable day. Upon them informing you of the delivery day, you may ask them if they have an estimate time of arrival, although it is normally a 9am – 5pm delivery slot they may be able to give you an idea of the time of day or an am or pm delivery.
8. Will the delivery company carry the goods inside my property?
Due to insurance guidelines as well as transport restrictions, the delivery personnel are unable to enter private residences. The transport company are responsible for unloading your order from the delivery vehicle via a tail lift only. They are not responsible for lifting or carrying the goods once unloaded. Bulk items are kerbside delivery only.
9. Will bulk items be unloaded with a crane?
No, all deliveries unless agreed to in writing will be unloaded via a pallet delivery vehicle and the use of a tail lift truck.
10. Which payment methods do you accept?
The payment methods we accept are MasterCard and Visa debit & credit cards (including Visa Electron) as well as Delta, Maestro & Solo debit Cards. We also accept PayPal.
11. How is my information secured when using the BrickSlips website?
BrickSlips website uses the latest security systems and only stores customer details. Payments are taken via Cardsave which have security PCI level 1 compliant payment gateway.
12. Will my order include a sales receipt?
Yes, you can print off a copy of your sales receipt once you have made your purchase online. We will also email you an order confirmation. Alternatively if you require one to be posted please contact us.
13. Can I get a VAT receipt?
Yes, you can print off a copy of your invoice, which includes our VAT No.
14. If I have a question about a product, who can I contact before I order?
Simply email us using the contact us page using the drop down box select ‘Products’ or call us on 0333 577 8831
15. Can I use the website to reserve items for collection?
Sorry, but this facility is not currently available through the BrickSlips website.
16. How do I get more technical help about a product?
Use the email system on the contact us page and select ‘Products’ as the subject and send us a request for more information or help on any of our products. Alternatively call us on 0844 567 8811 and one of our staff will be happy to help.
17. Do BrickSlips prices include VAT?
No, all our prices listed on our website exclude VAT and the VAT will be added in the checkout at the Standard rate.
18. Do you offer a trade / bulk discount?
BrickSlips prices are already priced competitively, however should you have a large project enquiry please feel free to call us to discuss the possibility of a discount.
BrickSlips ensures a level of service that is unparalleled within our industry. Our goal is to maintain short lead times, great prices and a high level of customer service. With customers from around the world, our products have gained international attention, and can be seen in a variety of projects, from company head offices, leading retail and leisure outlets, designer shops, and bars through to domestic home décor.
BrickSlips is an industry leading brand that is synonymous with high quality products and service that is relied upon by some of the world's foremost designers, shop fitters, construction companies and brands. Investing heavily in our manufacturing facility ensures that every brick slip we produce is given the respect and care our customers would expect. The case studies detail some of the wonderful applications our bricks slips have been used in. Take a look, and be inspired...
Our brick slips case studies
Some of our customers
Click a brand to see an indepth listing of our client projects.
Why use Brick Slips?
At BrickSlips we take pride in maintaining a personal service and good working relationship with all of our customers. With helpful advice and technical support provided by our expertly trained and industry experienced team.
We offer our customers:
- Unrivalled product range
- Quick and reliable delivery service
- Free brick slip samples
- Product support
- Technical advice.
We manufacture our products in house, and boast the UK's largest stock of brick slips, with a fast and reliable delivery service. Sustainably sourced bricks and a robust supply chain mean that we can confidently sell high quality brick slips at competitive prices. You can order our brick slip samples here, this will show case you the high quality nature of our premium & rustic sample brick slips.
Our continued research, development and investment means that our brick slip range boasts some of the most desired styles, colours and textures on the market. We also offer a number of useful Building Services including brick matching, quantity estimates as well as a first class delivery service.
We're actively looking for any architects or interior designers to work with us on possible new projects, so if you have a project that you wish to discuss, please contact us and we will be happy to assist. You can find out more about our brick slips on our FAQ page by calling us on 0333 577 8831.
