As standard we include standard delivery to all UK mainland addresses (excluding, zone 2, 3 and 4) on all products.
Delivery outside the mainland UK may be arranged by prior agreement. You will be notified of the amount of the charge for this service and will at that point have to make a decision whether you wish to proceed wth your order.
Standard delivery to all UK mainland addressesFor all orders we offer delivery to all UK mainland addresses
(excluding, Channel Islands & Eire) on all products. (See Delivery exclusions **)
Delivery outside the mainland UK need to be arranged by prior arrangement.
You will be notified of the amount of the charge for this service
and will at that point have to make a decision whether you wish to proceed with your order.
Delivery to European addressesWe offer delivery via our international courier to all major European countries and territories on all products. Delivery outside of Europe may be arranged by prior agreement. You will be notified of the amount of the charge for this service and will at that point have to make a decision whether you wish to proceed with your order.
Shipments sent outside the European Union may be subject to import duties and taxes, which may be levied once a shipment reaches your country. For details of Customs charges please consult your own Customs authorities for the latest rates.
Additional charges for customs clearance must be borne by you; unfortunately we have no control over these charges and cannot predict what they may be. We are unable to reimburse any costs incurred regardless of the circumstances.
Excellent !!!
'Every time I’ve ordered the product has been perfect, delivery on time and they look absolutely stunning every person seen them thinking as original London bricks so very happy to recommend and all ready been recommended to friend and family. Great product, great service.'
Brian
A masterclass in customer service
'Chose brickslips.co.uk for my holiday home in Dubai after having bought some for my London home and loving them so much. They even shipped them over for me and organised everything. Thanks for the great service and a lovely product.'
Peter
Fast, friendly and good value
'Ordered 10sqm of brick slips for a focus wall in our kitchen and we love them. They arrived earlier than expected and packaged great into cardboard boxes. They went on like a dream using tile adhesive and then we got a pro in to grout (just to be sure). They look better than I could have imagined and the colour contrasts look fab.'
Kate
The best delivery ever
'Delivery was fast, efficient and well packaged. We ordered the 'Olde Baywaters Blend' slips for our kitchen wall and it looks INCREDIBLE! We contacted them after our initial order for advice on sealing the bricks and the staff were very helpful and polite. I would 100% recommend to anybody for not only a great product, but fantastic customer service as well.'
Dominic
Our standard delivery service are regularly delivered before an outlined time frame. All orders before 10am are processed that day and will be delivered as outlined.
We also offer a next day urgent delivery service at a surcharge. The price for Next Day delivery is calculated depending upon your order and location.
Not going to be around? No problem! We can offer a Weekend or Timed Delivery should you require. The price of Weekend and Timed deliveries is calculated depending upon your order and location.
Please Note: all next day, weekends and timed delivery options will still incur the standard delivery charge plus the additional service(s) surcharge.
| Zone | Samples | Orders under 15m2 | Orders over 15m2 |
|---|---|---|---|
| Zone 1 | £5 + VAT | Calculated at checkout | Calculated at checkout |
| Zone 2 | £5 + VAT | Calculated at checkout | Calculated at checkout |
| Zone 3 | Call / Email for Price | Calculated at checkout | Calculated at checkout |
| Zone 4 | Call / Email for Price | Calculated at checkout | Calculated at checkout |
Below is a list of delivery zones and their general coverage.
We offer an industry standard "kerb side delivery". This means the delivery will be dropped as close as possible to the delivery address. 9 times out of 10 this will be on the roadside where the kerb is.
All delivery drop offs are at the discretion of the delivery driver. If he/she can't deliver or the customer refuses the delivery, the delivery will be returned to the distribution hub and additional will apply for re-delivery.
Please note: we rely upon the services of third party couriers, and whilst we endeavour to always deliver in a timely manner there are unfortunately a few occasions when the couriers fail to deliver on the appointed day and before the specified time. This happens rarely, but we cannot be held responsible for the late delivery of an item, or any costs incurred by customers' tradesmen unable to work, please ensure you have your materials before booking in any trades. Our commitment to you is to deliver the product to the courier.
Deliveries to the continent will incur an additional charge and take up to 5 days dependant on the destination.
Non stock or temporarily out of stock items will be back ordered for you. You will be notified by e-mail of expected delivery date and given the option to cancel your order if you would rather not wait.
All our deliveries are made via a subcontractor. For small consignments such as samples we use a courier services and for orders we use a pallet service. All our pallet deliveries are off-loaded via a tail-lift and NOT via a crane. We ask that you inform us of any delivery restrictions that may impede the delivery prior to the goods being despatched. Failure to do this may result in a non-delivery and therefore an additional charge for a re-delivery will apply.
The following check list is provided to ensure that delivery is achieved in the easiest and safest manner.
Check that your access is suitable; this does not just mean your drive but the road approaching your property
Can a refuse truck gain access to your property?
Is the allocated drop off point for the goods on a flat level surface, free of gravel and uneven paving etc? Pallet trucks cannot deliver up or down inclines.
You, or a designated individual, must be available to sign for the goods, with a contact telephone number supplied if different to your own.
Have you given the correct postal address, including Postcode and contact telephone number/s?
Are there any low hanging branches? The high sides of the vehicle may not be able to get under these, so please check.
Please note that if you do have delivery restrictions we are usually able to make special arrangements to accommodate them, but it is critical that you provide us with as much information as possible.
Deliveries
We cannot be accountable for late deliveries as a result of factors outside our control, such as increased traffic during seasonal holidays. Deliveries are made between 7 a.m and 6 p.m, and whilst we can try and obtain an estimated time of delivery during that day, in some instances this is not possible.
If you require your order delivered within a specific time-frame, we can upgrade your delivery service at an additional cost. This service includes the following:
Next day / Timed / Saturday Morning
You can usually stipulate any of these services subject to the order being place in time and the availability of the product.
Due to the specific nature of these deliveries varying from individual to individual, these orders must be placed over the phone, where we will take the instruction from you and inform you of any surcharge. Once this has all been agreed you will receive an email confirmation of the order and the specific delivery arrangements.
Delivery Access
Please note that if the driver considers your access unsuitable for whatever reason he maintains the rights to refuse to unload the pallet or alternatively unload it as near as possible to the required destination, which may well be at the side of the road.
If, when the driver delivers, he cannot obtain a signature, the delivery may be returned for delivery at a later date. Further charges may be incurred if this happens.
Availability and Delivery
Your order will be fulfilled by the delivery date set out in the dispatch confirmation or, if no delivery date is specified, then within 14 days of the date of the dispatch confirmation, unless there are exceptional circumstances.
For palletised deliveries, the goods will be delivered as close as possible to your front door. If this location is unreachable for any reason, such as a narrow street, up a flight of stairs (such as flats), or any other obstruction, delivery will be made as near to your property as possible.
For palletised deliveries, the driver is NOT insured to take the goods inside your property. The pallet will be delivered to a location as stated above, and it is strongly recommended that at least 2 able bodied persons are available to receive the delivery and carry the goods inside.
Re-delivery / Failed delivery
We ask that you inform us of any delivery restrictions that may impede the delivery prior to the goods being despatched. Failure to do this may result in a non-delivery and therefore an additional charge for a re-delivery will apply.
Returns
For orders cancelled once the goods have been dispatched from our distribution centre. Such cancellation of orders will result in a refund of the products, less any costs incurred by us in recovering the items back to our distribution centre.
Products damaged in transit must be noted at the time of delivery, documented on the delivery note and delivery refused. It is the customer's responsibility to check the products for damage with the delivery driver and to notify us of any damages within 7 days via our contact page or email with photographic evidence to support your issue. We will not accept claims for products damaged in transit that were signed for as being in good condition.
BrickSlips ensures a level of service that is unparalleled within our industry. Our goal is to maintain short lead times, great prices and a high level of customer service. With customers from around the world, our products have gained international attention, and can be seen in a variety of projects, from company head offices, leading retail and leisure outlets, designer shops, and bars through to domestic home décor.
BrickSlips is an industry leading brand that is synonymous with high quality products and service that is relied upon by some of the world's foremost designers, shop fitters, construction companies and brands. Investing heavily in our manufacturing facility ensures that every brick slip we produce is given the respect and care our customers would expect. The case studies detail some of the wonderful applications our bricks slips have been used in. Take a look, and be inspired...
Click a brand to see an indepth listing of our client projects.
At BrickSlips we take pride in maintaining a personal service and good working relationship with all of our customers. With helpful advice and technical support provided by our expertly trained and industry experienced team.
We offer our customers:
We manufacture our products in house, and boast the UK's largest stock of brick slips, with a fast and reliable delivery service. Sustainably sourced bricks and a robust supply chain mean that we can confidently sell high quality brick slips at competitive prices. You can order our brick slip samples here, this will show case you the high quality nature of our premium & rustic sample brick slips.
Our continued research, development and investment means that our brick slip range boasts some of the most desired styles, colours and textures on the market. We also offer a number of useful Building Services including brick matching, quantity estimates as well as a first class delivery service.
We're actively looking for any architects or interior designers to work with us on possible new projects, so if you have a project that you wish to discuss, please contact us and we will be happy to assist. You can find out more about our brick slips on our FAQ page by calling us on 0333 577 8831.
